While selecting a professional, reliable security company you should take your time, do your metaphorical homework and research because you deserve to collaborate with and build a solid and resilient security and safety program geared towards providing world-class security, safety, and protective programs with.
At Code 3 Security, we deploy pro-active safety and security measures while collaborating with, learning, and listening to your needs and expectations.
Give us a Call and let's collaborate and build our world class security and safety programs.
1-573-578-9930.
We have the fortune of employing highly trained officers who have years of experience in providing security and safety services in different events, locations and multiple service lines. Every member of our security team comes from different background and helps us to maintain a well-rounded skillset when it comes to the ways we provide our security services. Additionally, we also provide regular training for our staff in an effort to keep them physically and psychologically sharp.
Some may consider security an expense that may not contribute to revenue, but nothing could be
further from the truth. People who feel safe are more likely to have a satisfactory experience, which enhances the reputation of the facility and attracts more guests. With the ‘in your face and at will’ social networking and overall online experiences there is an increase in online shopping for most
industries. By simply Googling a business entity or facility by name you can pull up any online reviews both positive and negative thus providing the consumer with an assessment to make considering choosing you or your competitors for their business needs.
Properly designed and maintained security programs protect employees, clients and guests from violence, nurture a culture of safety, resilience and help employees, clients and guests feel supported and safe. Supported employees whom feel safe are more engaged, enjoy higher morale and are more capable of delivering a high
level of care to your clients. The fact is that good security increases safety and
profitability and is essential to delivering a high-quality experience.
Keep in mind that when violence erupts in the workplace, the consequences are unpredictable. Injury or death of building occupants,
lawsuits, property damage, and diminished trust in the facility, staff, and the community are just a few possible consequences.
Our officers remain visible, ready and trained to provide not only a physical presence deterrence but, also skilled in verbal de -escalation tactics. Some of our de–escalation
tactics revolve around a few fundamentals such as:
· Understanding Spatial Empathy which is an informal term used to describe our awareness of the
proximity, activities, and comfort of the people around us.
· Q-Tip which translates into Quit Taking It Personal. A term that reminds us that by allowing ourselves to take things personally we can actually be escalating situations which is the exact and polar opposite of our objectives. The Goal of De–escalation is always compliance.
· We constantly work on developing our communication skills both verbal and non–verbal (body language). 55% of our communication is non-verbal (prescence), 38% of our communication is vocal (tone
& inflection) whereas; only 7% of our communication is verbal (words only).
· As a last resort and only if life safety concerns and/or if violence is imminent our
officers are trained to safely use physical interventions tactics
In closing; Work Place Violence occurs every second of every minute of every hour of every day of every week of every month of every year….Code 3 security is your solution to protecting your
employees and guests.
When an individual is in conflict or crisis, our interaction with them is either de -escalating them or escalating them. Can we always de-escalate everybody that is in conflict or crisis? The answer is obviously NO; however, we can always de-escalate ourselves. Our team of professionals are trained in the art of de-escalation and are aware of their own HOT BUTTONS. Being aware of our own HOT BUTTONS is a great de-escalator because when our HOT BUTTONS are pushed, we get triggered, and then we react and when those reactions are strong, we can lose control and over or under respond. Another de-escalation technique are professionals are trained in is the form of an acronym QTIP which equals Quit Taking IT Personally is to remain a professional in all situations and NOT take it personally and let our HOT BUTTONS get pushed. Another area in the art of de-escalation that our team of professionals are trained in is Interpersonal Communications which involves Active Listening, Influencing, Persuading, Emphasizing and Diplomacy. We understand that all encounters and interactions deserve us to truly be in the moment and in the conversation regardless if that conversation is with our own internal team to our clients, to tenants of our clients to the general public. You can expect our team of professionals to truly be in the moment with you and put the cell phones in our pockets, listen and respond timely and appropriately. Did you know that over 90% of our communication is non -verbal and most people are unconscious of their non-verbal communications? Someone crossing their arms may indicate to some that the listener is just not interested in their concerns whereas; a rigid body and posture can send signals of impending attack. We strive to maintain a professional presence while also remaining customer friendly, authoritative, command attention and if needed Defensive presence.
Trauma informed care is an approach to providing care that recognizes and responds to experiences of trauma. We do not know what other people have been involved in, exposed to or otherwise stressed by. Trauma is typically understood to be caused by an event that has potential to be harmful physically or emotionally and may have long term effects on them. Our team of professionals are aware of this and as a result as we approach and individual(s) we offer them a 'Why I am here' statement by approaching a person in potential crisis or conflict by introducing ourselves and asking their name. We then let them know 'Why' we are there. When we give our 'Why' we are giving people an opportunity to understand and respond. We also respect their personal space by not invading or approaching too hastily which also keeps us aware of our own personal zones as well as the personal zones of others. Our team of professionals realize it is important to realize that being in other people(s) personal zones may make them uneasy or create unnecessary anxiety.