Keep in mind that when violence erupts in the workplace, the consequences are unpredictable. Injury or death of building occupants,
lawsuits, property damage, and diminished trust in the facility, staff, and the community are just a few possible consequences.
Our officers remain visible, ready and trained to provide not only a physical presence deterrence but, also skilled in verbal de -escalation tactics. Some of our de–escalation
tactics revolve around a few fundamentals such as:
· Understanding Spatial Empathy which is an informal term used to describe our awareness of the
proximity, activities, and comfort of the people around us.
· Q-Tip which translates into Quit Taking It Personal. A term that reminds us that by allowing ourselves to take things personally we can actually be escalating situations which is the exact and polar opposite of our objectives. The Goal of De–escalation is always compliance.
· We constantly work on developing our communication skills both verbal and non–verbal (body language). 55% of our communication is non-verbal (prescence), 38% of our communication is vocal (tone
& inflection) whereas; only 7% of our communication is verbal (words only).
· As a last resort and only if life safety concerns and/or if violence is imminent our
officers are trained to safely use physical interventions tactics
In closing; Work Place Violence occurs every second of every minute of every hour of every day of every week of every month of every year….Code 3 security is your solution to protecting your
employees and guests.